Connecting to SAP Hybris Cloud for Customer

Concept Information

ACCESSDATA command

SAP Hybris Cloud for Customer (C4C) is a cloud-based customer relationship management (CRM) system. You can use the SAP Hybris C4C data connector to import your organization's SAP Hybris C4C data.

Note

The SAP Hybris C4C data connector is provided by our data partner, CData. For information about any of the connection fields, refer to the documentation available at the CData website.

Before you start

To connect to SAP Hybris C4C, you must gather the following:

  • the credentials to connect to the SAP Hybris C4C account
  • the tenant to establish the connection to
  • the SAP Hybris C4C URL to connect to

For help gathering the connection prerequisites, contact the SAP Hybris C4C administrator in your organization. If your administrator cannot help you, you or your administrator should contact SAP Hybris C4C Support.

Create a SAP Hybris C4C connection

  1. From the Analytics main menu, select Import > Database and application.

  2. From the New Connections tab, in the ACL DSN Connectors (Bundled) section, select SAP Hybris C4C.

    Tip

    You can filter the list of available connectors by entering a search string in the Filter connections box. Connectors are listed alphabetically.

    The DSN Configuration dialog box appears.

  3. In the DSN Configuration dialog box:

    • In the Show Required or Basic tab, provide values for the required or basic fields.

    • In the Show All or Advanced tab, provide values for any advanced fields, if necessary.

  4. Select Test Connection.

    Note

    When you select the Test Connection button, it validates whether the connection and authentication details provided are correct. If you select OK without selecting Test Connection, the connection details are saved without any validation and may not work later if the values provided are incorrect.

  5. If a log-in page appears, provide the required connection or authentication details.

    When the connection is successful, a dialog box opens displaying a success message.

  6. Select OK in the dialog box that appears.

    The connection to SAP Hybris C4C is established successfully.

  7. In the DSN Configuration dialog box, select OK.

    The connection for SAP Hybris C4C is saved to the Existing Connections tab. In the future, you can reconnect to SAP Hybris C4C from the saved connection.

    Once the connection is established, the Data Access window opens to the Staging Area and you can begin importing data. For help importing data from SAP Hybris C4C, see Working with the Data Access window.

Rename the connection

When you create the SAP Hybris C4C data connection, you cannot provide a Connection name of your choice and the connection is saved to the Existing Connections tab with the same name as your data source. If you want to rename it, navigate to the Existing Connections tab, expand the ACL DSN Connectors section, click the ellipsis icon corresponding to SAP Hybris C4C and select Rename connection.