Reporting for Messenger

Generate comprehensive reports containing message meta data and content within specified date ranges. Reports include sender/recipient information, timestamps, read status, message text, and attachment file names.

This feature accesses private messages so users must be notified due to privacy implications. Access should be restricted to senior legal personnel. Organizations must ensure compliance with business and legal requirements when implementing this capability.

Important

Reports are generated in Messenger Web and require a PIN provided by Diligent Global Support before they can be downloaded to your device.

Prerequisites

  • You must have the appropriate Diligent Messenger licensing and security credentials.

  • Reporting must be configured by Diligent Support. Contact your Customer Success Manager if you need access.

  • Date ranges are based on the setting in the Retain message limit and determine when the records start in the report.

Generate a report

  1. Go to https://web.diligentmessenger.com and enter your site name in the Site field.

  2. Enter your username and password.

  3. Select the Reporting icon .

    The system displays a list of previous reports.

    Note

    The icon is displayed only if it has been configured for you.

  4. To run a new report, select Create Report.

  5. Select the date range in the From and To fields.

    If the selected From date precedes your records window, the report will only include data from the earliest available date.

  6. Select Run report.

Get a report authorized

You must have a report authorized by Diligent Global Support before you can view or download it.

  1. Go to the report and select Request PIN.

  2. Contact Diligent Global Support on one of the numbers provided.

    You will be required to answer security questions before receiving the PIN.

  3. Enter the PIN provided.

    This must be done within 10 minutes of receiving the PIN.

  4. Select Authorize.

  5. The report will be unlocked so you can save it to your device.

Additional information

  • Reports are exported as .xlsx files.

  • The text of redacted messages will not appear in the report. The report will only note that the message was redacted.

  • Announcements sent to Messenger from Boards are recorded on a second sheet in the report. Select the sheet to view the data.

  • Reports contain a list of all messages sent within the date range selected, and will include the names of the sender and the recipient, the date and time the message was sent and read - if it was read, and the text of the message. If the message had an attachment, the filename of the attachment will also be listed.