Signing in for the first time

If you're signing in for the first time, welcome! You can access your board materials from any web-connected device, via an updated and streamlined web interface. This topic explains the additional steps you'll complete upon sign-in.

  1. To access the online platform, go to https://director.diligentboards.com in a Chrome, Edge Chromium, Safari, or Firefox browser.

    Note

    Other browsers, such as Internet Explorer or older versions of Edge, cannot be used to access the application.

  2. Enter the Boards site name for your company. Select the Site name field and enter the name that was provided by your Customer Success Manager.

  3. Select Continue to proceed to the sign-in screen.

  4. Enter your username or sign-in email.

  5. Enter your case-sensitive password.

  6. Select Sign In.

    1. If you have access to multiple boards, the Board selector screen appears. Select the board you want to access.

  7. You'll be prompted to add an email address. Select Add an email address to your account. This makes it easier for you to reset your password if you ever forget it.

  8. Enter your email address and select Continue.

    Note

    You may also have the option to skip this step, if your organization's security policy allows it. If you skip this step, you'll be asked to enter this information again after 24 hours. Your organization controls the number of times you'll be able to skip this step. After skipping this step enough times, entering this information will become mandatory.

  9. After adding your email address, an email will be sent to that address containing a six-digit security code. Enter that code in the field that appears and select Continue.

  10. You'll also be prompted to Complete your security questions.

    Note

    Security questions are used for identification purposes and are required in the event of a password reset. The security questions dialog box appears every time you sign in if your questions on file have not been recorded.

  11. Select the Select a question field to view a list of available questions.

  12. Select a question, then begin typing your answer in the field directly below the question. Answers are not case sensitive, but must be at least five characters long, excluding spaces and non-alphanumeric characters.

  13. Select Continue to save your questions and answers. You'll be taken to the Home page.

    Note

    If you cancel this process at any time, you won't be signed in.