Unlock a User Account

If a user locks themselves out of the system after incorrect password entries or because they have not logged in to the system for a while, the administrator can unlock the account.

Administrators can define rules for account lockout in User Policies. Refer to User Policies to learn more.

  1. Go to System Tools > System Security > Users.

  2. In the list, find the user you want to unlock and select Open folder icon.

  3. In the User Preferences wizard that displays, select the Remove Logon Lock option.

    This option only displays when the user's account is locked.

  4. Select Finish.

    If the user forgot their password, the administrator can initiate a password reset. Refer to Change User Password to learn more.