Known issues in Evidence Hub

Known issues in Evidence Hub can affect deep-link behavior for some users.

Evidence Hub deep links may require additional navigation

When you open an Evidence Hub record from email or deep link, the application will need to authenticate you and redirect you to the Evidence Records list even if you are logged into the Diligent One Platform. This behavior occurs for Diligent One users.

As a workaround, open a record from an email or deep link while you are already signed in to an active Evidence Hub session.