Known issues in Evidence Hub

Known issues in Evidence Hub can affect deep-link behavior and access-request flows for some users.

Evidence Hub deep links may require additional navigation

When you open an Evidence Hub record from email or deep link, the application will need to authenticate you and redirect you to the Evidence Records list even if you are logged into the Diligent One Platform. This behavior occurs for Diligent One users.

As a workaround, users need to be inside Evidence Hub logged in session and then open a record from email or deep link.

Access request panel may not open as expected

For Evidence Professional and Evidence Contributor users, the access request panel shows error when the Evidence Record is in the draft state.

As a workaround, the Evidence Owner can promote the Evidence Record from Draft state to Awaiting Response state.