Overview of Issue Management

The Issue Management app in Diligent One helps organizations systematically identify, track, manage, and resolve business issues that arise from audits, risk assessments, regulatory reviews, and internal controls.

The app supports risk management, compliance, operational risk, and monitoring efforts by providing end-to-end issue management across Governance, Risk, and Compliance (GRC) processes. It helps align systems with business goals, mitigate risks, and meet regulatory requirements.

Key Features

Here are some of the essential elements that define Issue Management:

• Track and manage issues Identify, report, track, and resolve issues in a complete, end-to-end system

• Customizable workflows Configure workflows, priorities, and reporting structures to match your organization’s needs

• Seamless integration Work across multiple Diligent One applications, ensuring a unified approach to issue resolution

• Real-time insights and reporting Gain valuable data and analytics to support decision-making and risk mitigation