Resolution Hub app permissions

Access to Resolution Hub, and the actions you can perform, is managed through a combination of the following elements:

• Diligent One Platform user type Determines system-wide access to the platform.

• Subscription Determines which Diligent One apps a user can access.

• Resolution Hub permissions Determine the tasks a user can perform in Resolution Hub.

• Reviewer group membership Determines which cases and disclosures a user can see and act on.

CoI Manager permissions

CoI Manager uses the following permissions:

Permission	Access
User	Creates reports and views their own reports, where supported.
Case manager	Reviews and manages assigned speak up cases and communicates with reporters.
Admin	Manages users and selected organization settings.
Super Admin	Has broader access to speak up cases, users, administration, and insights.
Compliance reviewer	Reviews and resolves CoI disclosures routed to their reviewer groups.
CoI Super Admin	Has broader access to CoI disclosures, forms, and administration, including all auto-closed disclosures.

A user can have more than one permission. When an organization uses both speak up and CoI, CoI permissions are separate from speak up permissions, so a Speak up case manager does not automatically have CoI reviewer access.

Reviewer groups and access

Reviewer groups and routing rules determine which cases and disclosures a user can access:

• A reviewer can access only the cases or disclosures routed to a reviewer group they belong to.

• When a case or disclosure is routed to a group, each group member with the required permissions receives edit access, and one member is set as the case lead.

• A subject matter expert (SME) can be added to a single case or disclosure for input without being granted full reviewer permissions.