Getting started with Resolution Hub

Explore how Resolution Hub is set up, the key concepts you will use, and the workflow for managing cases and disclosures.

Availability and access

Resolution Hub has the following modules. The modules and features available to you depend on your organization’s products, plan, and configuration:

  • Speak up Provides misconduct reporting and case management.

  • Conflict of Interest (COI) Provides disclosure forms, submission, and review.

To use Resolution Hub, you must:

  • Belong to the organization.

  • Have an active user account.

  • Have the permissions required for your tasks.

If you can sign in but cannot see a case, disclosure, or feature, contact your organization administrator. Your user account may need additional permissions or group membership.

Key concepts

The core terms and concepts you will come across as you work in Resolution Hub:

  • Case A reviewable record in Resolution Hub. A case can represent a Speak Up report or a COI disclosure.

  • Report A submission raised through Speak Up about misconduct or unethical behavior.

  • Disclosure A submission raised through COI about a potential conflict of interest.

  • Category A grouping that organizes related forms. Every form belongs to a category.

  • Form A configured set of questions that a reporter or employee completes.

  • Flagged answer An answer that meets criteria for reviewer attention, based on the form’s flagging rules.

  • Reviewer group A group of users that cases or disclosures are routed to. One member is set as the case lead.

  • Routing rule A rule that assigns incoming cases or disclosures to the appropriate reviewer group.

  • Mitigation plan A plan a reviewer assigns to resolve a COI disclosure, with a deadline, reminders, and optional additional signatories.

  • Vault The employee-facing portal used to submit reports and disclosures and to complete assigned actions.

  • HRIS The human resources information system that provides employee data used for country lists, employee lookups, and routing.

Workflow

Managing records in Resolution Hub involves the following steps:

  • Configure Set up categories, forms, users, reviewer groups, and routing rules for your organization.

  • Intake Reporters and employees submit reports and disclosures through supported channels.

  • Route Resolution Hub creates cases and routes them to the appropriate reviewer group.

  • Review Reviewers open a case or disclosure to assess submitted answers, flagged responses, and employee or reporter details.

  • Act Reviewers communicate with reporters, assign mitigation plans, and record actions taken.

  • Resolve Reviewers confirm the outcome and close the case or disclosure, keeping the record current for authorized users.