Overview of Resolution Hub

Resolution Hub is the workspace for reviewing and managing ethics and compliance cases. A case can represent a speak up report or a conflict of interest (CoI) disclosure, depending on the products enabled for your organization.

Case managers, reviewers, and administrators use Resolution Hub to review submissions, organize case information, communicate with reporters or employees when appropriate, and record actions taken.

Key features

Key features of Resolution Hub include the following:

• Manage cases and disclosures Review speak up reports and CoI disclosures in a single workspace, and track each record through its lifecycle.

• Review and triage submissions Open a case or disclosure to view submitted answers, flagged responses, and reporter or employee details.

• Communicate with reporters Contact reporters through supported channels, while protecting anonymity when the intake channel allows it.

• Assign work to the right team Route cases and disclosures to reviewer groups and case managers using configurable routing rules.

• Configure forms and categories Build forms with supported question types, branching logic, flagging rules, and multiple languages.

• Create and track mitigation plans Assign mitigation plans for CoI disclosures, set deadlines and reminders, and manage additional signatories.

• Manage users and permissions Control access to cases, disclosures, and administration features using roles, permissions, and groups.

• View insights and audit information Monitor activity and review audit logs for forms, cases, and disclosures.