Resetting a BoardEffect user's login and password
You can manually reset a user's login and password, when they cannot sign in. After you reset their credentials, send a message with their new login and password.
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On the BoardEffect home page, on the left-side Navigation Bar, select Directory .
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To open a user's profile page, select their name.
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To edit their profile, select the arrow on the top left, and then select Edit Profile from the menu.
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Select the Settings tab on the top of the page.
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Move down the page to view the Account Information and Settings section.
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To reset their credentials, enter a new login in the Login field. Enter a new password that is at least eight characters long and contains at least one letter and one number in the Password field.
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Select Save.
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To send a message, select the arrow on the top left of their profile page, and then select Contact User from the menu.
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In the Send A Message dialog box, you can enter a subject in the Subject field.
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Enter a message with the user's new login and password in the Message field.
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To send your message, select Send.
