Getting Started

Launchpad (www.diligentoneplatform.com) is a single, central location for accessing and managing everything related to your Diligent One account. You can download software, access customer resources, and if you are a System Admin you can manage your company's Diligent One account in the following ways:

• Invite users in your company to Diligent One.
• Remove users from Diligent One.
• Revoke ACL for Windows licenses from individual users.
• View subscription information.
• Update organization settings.

System Admins

System Admins are typically the primary contact that Diligent has on file for a company. When Diligent sends the welcome email to the primary contact with instructions for signing in to Launchpad, that person automatically becomes a System Admin upon sign-in.

Instances

To use ACL for Windows or Diligent One, users must:

• Be added to Launchpad.
• Belong to at least one instance in Launchpad.

Your company can have a single instance of Diligent One, or it can have multiple instances that reflect different divisions, operating units, and your users' needs.

Inviting users

Inviting a user to an instance automatically adds the user to Launchpad.

After they are added to Launchpad, users are eligible to activate an available ACL for Windows license, or access one or more Diligent One apps depending on their subscription.

There is no limit on how many users you can add. However, the terms of your company’s software subscription dictate the maximum number of licenses that can be assigned at any one time.

For more information, see Managing licenses and subscription permissions.

For information on adding users, see Adding and managing users.

Invitation email

After a user is added to Launchpad, the user receives an invitation email with a link to activate their Launchpad access. The user is required to fill in details (their name and password). Users added via Single Sign-On (SSO) are not required to enter a password in order to activate their Launchpad access.

If desired, the user can optionally provide additional information about their company or instance. 

All users are required to accept the Terms of Use agreement before they can access Diligent products and services.

Resending an invitation email

Users that report not receiving an invitation email should check their spam filter for emails from Diligent One.

Email notifications are sent from notifications@diligentoneplatform.com or notifications@highbond.com unless your company has set up a custom sender. For more information, see Set up a custom email sender.

System Admins should also ensure the correct email was used to invite the user to Launchpad.

If a user cannot locate their invitation email, they can resend the email to themselves by selecting the Forgot Password link on www.diligentoneplatform.com. Alternatively, a System Admin can also resend the invitation to the user from the Users page.

SSO companies

As a System Admin, when you are added to an SSO organization, you receive an activation email. You can set your password while activating your account so that you can use it to bypass SSO login.

Non-admin users (regular users) added to an SSO organization do not receive an activation email. When they log in to the Diligent One Platform for the first time using SSO, the Activate your Launchpad Access panel appears. Users accept the terms and conditions and activate their account.

Regular users who are configured to bypass SSO need to set up a password to access the system.

• Before first sign in They must contact their System Admin. The System Admin then clicks the Resend invitation link to trigger the set up password email.

• After signing in They must select the Forgot password? link on the sign in page to set up their passwords.

Activating Analytics

Analytics licenses are automatically assigned when users install ACL for Windows, sign in to ACL for Windows, and activate Analytics.

Analytics licenses are assigned to a named user. The user can activate Analytics on multiple devices as long as the software is for their own use only. Using shared email accounts to activate Analytics licenses is prohibited, and Diligent may keep track of the activations made by named users.

Licenses for each user are defined under Platform Settings > Activations in Launchpad.In the Activations table, you can see a list of all users in the Diligent One instance who have Analytics licenses.

For more information, see Install ACL for Windows.

Managing user permissions in Diligent One apps

Once you invite a user to Launchpad, you can grant them access to one or more Diligent One apps, depending on their subscription. With the exception of Reports, which you can administer in Launchpad, you must grant user access within the app itself.

For more information about role-based access control, see Diligent Security.

Detailed information

App	Information
Strategy	Strategy app permissions
Projects	Projects app permissions
Results	Results app permissions
Robots	Robots app permissions
Reports	Reports app permissions