Getting support

If you need help using Third-Party Manager, our dedicated support team is ready to assist. Whether you're setting up integrations, managing vendors, or troubleshooting issues, you can access support through our help center, email, or live chat. We’re here to ensure smooth and secure third-party management at every step.

Diligent Support is available now.

Access Diligent Connect

1. Go to https://www.diligentoneplatform.com and sign in.

   Note

   Diligent One Platform also supports the domain www.highbond.com. For more information, see Supported domains.

2. Go to https://connect.diligent.com/.
3. If you are prompted, choose the appropriate sign-in option and sign in.

Create a support ticket

After you sign in to Diligent Connect, create a support ticket for a new issue.

1. Open the case submission page.
2. Fill the form A form is a questionnaire to gather information. with as much detail as possible to help our Support team resolve your issues quickly.
3. Click Submit to submit your request.

After your ticket is created, you'll be directed to its details page where you can review the submission. A member of our Support team will review it shortly and reach out to you with the next steps.

Find and manage your support tickets

After you sign in to Diligent Connect, to update or delete existing support tickets, open the cases page. From this screen, you can access all your tickets, sort them, and filter them.

Other ways to get support

For further assistance, contact Support.