Third-Party Manager modernized UI FAQ

This FAQ explains what is changing with the modernized user interface in Third-Party Manager. The modernization aligns the experience with the Diligent One Platform design system while preserving existing workflows, permissions, and data. The modernized interface is scheduled to be available between April 20 and May 11, 2026.

What is changing with the new Third-Party Manager user interface?

Third-Party Manager has a redesigned interface. We've updated navigation, layout, and page structure so you can find and interpret key information faster. Your workflows, permissions, and data remain the same.

Is the modernization limited to specific areas of the product?

This update applies across the entire Third-Party Manager experience, not just a single dashboard or tab. It does not change the Settings and Analytics tabs. During a transition period of approximately three months, you can switch between the modernized and legacy experience using the toggle in the interface header. After this period, all users will transition to the modernized interface..

Does the new user interface change how my existing workflows work?

This update does not change core functionality, workflows, or permissions. You can continue your onboarding, screening, due diligence, and case Assigned to a third party profile related to a questionnaire sent for response, due diligence investigation, or other action. management processes without any disruption..

Will my existing data, configurations, and reports be affected?

Your existing data, configurations, reports, and tenant features are preserved in the modernized interface. In some areas, such as monitoring dashboards, you'll notice improved layout and labeling. Your records, saved filters, and audit trails remain intact. No data migration or reconfiguration is required on your part.

Can I switch between the legacy and modernized interfaces?

You can switch between the legacy and modernized interface after the update is released. This option is available until June 30, 2026, after which you'll transition to the modernized interface.

Where can I get help if I have trouble navigating the modernized interface?

Your existing Help Center content remains applicable after the interface is modernized. We're adding screenshots, guided tours, and in-app guidance to help you adapt to the updated navigation and page layouts. For direct support, contact the Third-Party Manager support team at support_3pm@diligent.com.

Will this update reduce false positives or change screening results?

Screening results and false-positive rates will remain unchanged, as they are driven by data providers and search logic. You'll find it easier to review results through clearer dashboards, improved filters, and streamlined hit review screens.

How does the modernized interface affect third-party monitoring and dashboards?

This update streamlines dashboards and monitoring to help you more easily identify third parties and cases that need attention, review risk indicators, and prioritize work with fewer steps.

Who should I contact to share feedback or report issues?

If you notice usability issues or differences between the legacy and modernized interfaces, contact your Diligent administrator for internal issues, or reach out to the Diligent Support team for product-related concerns. Our product and engineering teams review all feedback for ongoing improvements. You'll also find an in-app feedback prompt where you can share your experience.