Using AI Virtual Assistant

The AI Virtual Assistant is an innovative chat feature that generates third party information, case Assigned to a third party profile related to a questionnaire sent for response, due diligence investigation, or other action. details, and risk information related to a specific third party. It can provide summaries of cases, identify cases that need attention, and search based on case stages. Here are some search tips:

Search for information related to the third party you select.
Search for available data, such as risk score Summary score of all the risk factors defined in the risk model. Set risk score ranges to define tier names, such as High, Medium, and Low. See Risk Tier. and risk rating The risk assessment history which changes over time based on the risk model assigned and other factors. Details include how the relationship is categorized, the services provided, the country risk, due diligence questionnaire responses, and custom fields..

Enable the AI Virtual Assistant feature

To use this feature, reach out to your Customer Support Manager (CSM) who can help you enable it.

In the Third-Party Manager dashboard, select Settings, and then select the AI Services tab.
In the AI Services tab, select Enable next to AI Virtual Assistant.

Note

If you're logging in for the first time after your CSM has enabled the AI Virtual Assistant, a dialog appears announcing the new feature. Select Open AI settings on the dialog, and then go to step 3.
In the dialog, read through the AI services terms and conditions, select the checkbox to agree to them, and then select Submit.

The AI feature is now enabled.

Use the AI Virtual Assistant

To use the feature, perform the following steps:

In the left-hand navigation, select AI Virtual Assistant to open it.
Select a third party by entering a third party name or number, and then select Next.

Only third parties relevant to your role are available.
From the results list, select a third party.

The information you obtain from the virtual assistant pertains to the third party you select.
Perform one of the following:
- Select Suggested Prompts to select from the list of predetermined prompts.
- Enter your own question.
Select Finish thread to end the chat.

A Rate this conversation! message displays. You can provide your rating based on your experience with the AI service. Additionally, you can also provide feedback in the Add Notes section.
To start a new query, select Done.

Predetermined prompts used in the AI Virtual Assistant feature

This table lists some of the predetermined prompts in the AI Virtual Assistant feature.

Prompt	Positive response	Negative response
Show me a profile summary of [third party name]	Displays the profile summary of the third party.	This third party information is not available.
Show me a summary of risk insights for [third party name]	Displays the risk insights for the third-party.	Risk insights are not available for the third party. Contact your CSM to configure a risk model Created for different third-party types and categories within the type to apply separate evaluation criteria to diverse types of third parties. Four factors make up a risk model: country, type and category, DDQ questions, and third-party custom field questions. to measure and track risk.
Show me a summary of cases for [third party name] that need my attention	Displays the summary of cases for the third party.	There are no cases for the third party requiring your attention at the moment.
Provide me with the training cases that are in progress for [third party name]	Displays the training cases that are in progress for the third party.	There are no cases available for the third party.
Provide me the number of undetermined hits (GDC Global Database Check screens over 1,500 lists for sanctions, embargoes, watchlists, court lists, and politically exposed persons. When a third party is entered, it is immediately screened. Re-screening frequency can be scheduled. and MM) awaiting action for [third party name]	Here is a list of undetermined hits awaiting action for [third party name]. Displays a list of undetermined hits that are awaiting action for GDC or MM.	There are no undetermined hits awaiting action for [third party name]. In case the Third-party media monitoring has not been enabled for you, then contact your CSM or reach out to us at support_3pm@diligent.com to enable it to start seeing results for this query.
Are there any investigations requiring review for [third party name]	There is an investigation awaiting review for this third party. Note Only investigations that are marked Accepted after review will be considered as review completed. You can click Accept to close the case folder. There are investigations awaiting review for this third party.	There are no investigations requiring review for this third party.
Show me the approval status The status of the third party approval, for example, Pending, Approved, Denied for Compliance Reasons, and so on. Approval Status is a subset of Status. See Status. and the reason for the status Third-party Status used for searching, for example, Active or Inactive. Approval Status is a subset of the Status. See Approval Status. Case Status used for searching, for example, Only Open Cases or Only Closed Cases. for [third party name]	Here are the details you requested: Third party number: [Displays the third-party number] Status: [Displays the third party status] Approval reason: [Displays the reason for approval] Approval notes: [Displays the notes on approval] Risk rating: [Displays the risk model associated with this third party profile The information for the third party which may or may not have cases assigned for questionnaires, due diligence investigations, and the like., if there are any]	This third party hasn't been approved yet. However, here are the details you requested: Third party number: [Displays the third party number] Status: [Displays the third party status] Approval reason: [Displays the reason for approval] Approval notes: [Displays the notes on approval] Risk rating: [Displays the risk model associated with this third party profile, if there are any]
Are there incomplete DDQ Due Diligence Questionnaire which can be sent to third parties for response. Questions can be added to a risk model to use in determining the overall risk rating for a third party. invites or forms for [third party name]?	Yes, I identified the following cases: Case number: [Displays the case number] Invite date: [Displays the date] Case stage The stage the case is in, for example, DDQ Invite, Qualification, Budget Requested, Case Rejected, and so on.: [Displays the case stage appropriate for this third party]	No, there are no incomplete DDQ invites or forms. Case number: [Displays the case number] Invite date: [Displays the date] Case stage: [Displays the case stage appropriate for this third party]

What error messages may appear when using the AI Virtual Assistant feature?

You may encounter the following error messages:

Error condition	Message text	How to proceed
A searched third party is unavailable or deleted.	Sorry, we didn't find any matches to your request. Maybe the third party you're requesting has been removed or is unavailable to query against.	Search or query against a different third party profile.
When the AI service is unavailable, you may encounter an option to try again three times, followed by an error message.	Sorry, we seem to be experiencing some technical difficulties at the moment. Please try again later.	Wait three to five minutes, and then retry your query.
The AI service does not recognize the prompt entered, or the data required to respond to the prompt is outside of its context.	Sorry, I currently do not have the capability to respond to this type of query. Please select another appropriate prompt under "Ask AI" or enter a different prompt. Alternately, you can search and select a different third party to enquire.	Select a different prompt as a query, enter a new query, or select a different third party profile.

If you encounter other issues, contact the support team at support_3pm@diligent.com or contact your CSM.

Disable the AI Virtual Assistant feature

To disable the AI Virtual Assistant feature, follow these steps:

In the Third-Party Manager dashboard, select Settings, and then select the AI Services tab.
In the AI Services tab, select Disable next to the AI Virtual Assistant.