Navigating the Issue Management app

Learn about the components that make up the Issue Management app.

Home page

The Issue Management home page displays all issues you have access to within the Diligent One instance. It also offers organizational and administrative tools to help you manage and configure issues efficiently.

Note

As the interface terms, fields, and tabs are customizable, your Diligent One instance may display different names than others. Some custom fields may also include default values.

Components

Issue Management home page consists of the following components:

Components	Description
Created issues	Displays all issues you have created within the system.
Managed issues	Lists issues you are responsible for managing.
Owned issues	Displays issues where you are listed as the owner responsible for resolution.
To be approved	Displays issues that require your approval before you can proceed.
Incoming	Displays issues assigned to you for review or action.
Issue status	Reflects the current lifecycle stage of each issue.
Severity	Indicates the critically or impact level of the issue.

Search

Easily locate specific issues using keywords or filters. To search, select the Search icon and enter the issue name or relevant keyword.

Column configuration

Customize the columns in the issue list for a personalized view. To configure the column:

Select Column Configuration.
A list of available columns will appear.
Select the columns you want to display, or clear those you want to hide. You can use the search box within the configuration panel to find specific columns.

Changes apply instantly to your Issue list view.

Add issue

Create and submit an issue. To add an issue, see Adding an issue.

View issues

Issue Management home page displays all the issues that you have either created or are associated with you, whether assigned to you for review, approval, or management. It serves as a centralized view of your responsibilities and tracking activities within the system.

This list provides comprehensive information for each issue, allowing users to quickly monitor progress, identify bottlenecks, and take necessary actions.

The Issue list displays the following details:

Field	Description
Issue title	Displays the name of the issue provided at the time of creation. This helps users quickly identify the issue in list views, notifications, and other interface elements.
Issue ID	A unique identifier assigned to each issue for easy reference.
Issue type	Indicates the type or classification of the issue.
Status	Displays the current stage of the issue. The statuses include: Draft To Be Approved Pending Open In Progress Closed Discarded
Severity	Displays the impact level of the issue. Available severity levels include: Low Medium High Critical Not Set
Submitted	Displays the date and time the issue was submitted. This field also includes a date filter that allows you to filter issues based on a selected range (from one date to another). The timestamp follows the system’s time zone.
Due date	Indicates the deadline for resolving the issue. You can apply a date filter to view issues due within a specific time range. This field also adheres to the system’s configured time zone.
Action count	Indicates the total number of actions linked to the issue.
Action progress	Indicates the percentage of completion for all related actions under the issue.
Last activity	Displays the most recent update or user activity on the issue.
Owner	Displays the name of the individual responsible for overseeing and resolving the issue.
Approver	Displays the name of the person responsible for approving the issue.
Creator	Displays the name of the user who originally created the issue.
Manager	Displays the name of the designated manager assigned to the issue.
Impacts	Lists the business areas, functions, or entities affected by the issue.
SLA	Displays the Service Level Agreement metrics related to issue resolution.