Adding an issue

Any Diligent One user can add an issue.

1. From the Platform home page (www.diligentoneplatform.com), select the Issue Manager app to open it.

   If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Issue Manager app.

2. Select +Add Issue or from the Add Issue dropdown, select any issue type such as Issue, Incident, Exception, or Control deficiency.

   Note

   The fields displayed vary based on the issue type selected during issue creation.

3. Select a Subtype from the available dropdown options and enter the following details:

Field	Description
Name	Provide a short and clear summary of the issue. This one-line title helps users quickly identify the issue in lists and notifications. Note Issue title cannot be edited later.
Owner	Select the user assigned by the parent type or type. If you assign yourself, you become the Issue manager.
Severity	Displays the impact level of the issue. Available severity levels include: 1 - Very low 2 - Low 3 - Medium 4 - High 5 - Very high
Target remediation date	Indicates the deadline for resolving the issue. You can apply a date filter to view issues due within a specific time range. This field also adheres to the system’s configured time zone.
Description	Provide a clear and concise summary of the issue. Include what was expected versus what occurred, along with any relevant context or steps to reproduce.
Classification	It identifies the nature of the audit issue. It can be a recommendation or deficiency.
Include in audit report	It defines whether the issue should be included in a published, exported version of audit report or not.

4. Select +Add to add the issue.

When an issue is submitted, a unique Issue ID is automatically generated. Issue Manager sends you an email confirming that your issue has been successfully submitted. The newly submitted issue is added to the issue list.

For more information, refer to:

• Editing an issue

• Working with actions

• Working with issues