Adding an issue

Any Diligent One user can add an issue.

1. From the Platform home page (www.diligentoneplatform.com), select the Issue Manager app to open it.

   If you are already in Diligent One, you can use the left-hand navigation menu to switch to the Issue Manager app.

2. Select Add Issue and enter the following details:

   Note

   The fields displayed vary based on the issue type selected during issue creation.

Field	Description	User persona's
Issue title	Provide a short and clear summary of the issue. This one-line title helps users quickly identify the issue in lists and notifications. Note Issue title cannot be edited later.	Reporters and Type managers or Issue manager.
Description	Provide a clear and concise summary of the issue. Include what was expected versus what occurred, along with any relevant context or steps to reproduce.	Reporters and Type managers or Issue manager.
Impact	It defines what is affected by an issue. It captures the consequences on any area, such as employees, assets, operations, or future business .	Reporters and Type managers or Issue manager.
Issue type	Select a type that best describes the nature of the issue (For example, UI Bug, Data Error, Security, and Performance). This helps classify and prioritize the issue.	Reporters and Type managers or Issue manager.
Issue subtype	A subtype is a customizable classification linked to a parent issue type, used to provide more detailed categorization for clearer tracking, assignment, and reporting of issues. Note Subtypes cannot exist independently. Although it can be created, edited, or deleted, a parent type is mandatory. It is subject to restrictions such as requiring a parent type and retaining assigned managers.	Reporters and Type managers or Issue manager.
Severity	Displays the impact level of the issue. Available severity levels include: Low Medium High Critical Not Set	Reporters and Type managers or Issue manager.
Due date	Indicates the deadline for resolving the issue. You can apply a date filter to view issues due within a specific time range. This field also adheres to the system’s configured time zone.	Reporters and Type managers or Issue manager.
Issue owner	Select the user assigned by the parent type or type. If you assign yourself, you become the Issue manager.	Reporters and Type managers or Issue manager.
Related org unit	Specify the individuals, teams, applications, or systems affected by the issue. Use keywords or identifiers to filter and select related org unit.	Reporters and Type managers or Issue manager.
Attachments	Upload supporting files that illustrate or help explain the issue. Drag and drop or browse files to attach.	Reporters and Type managers or Issue manager.
Include in audit report	It defines whether the issue should be included in a published, exported version of audit report or not.	Reporters and Type managers or Issue manager.
Classification	It identifies the nature of the audit issue. It can be a recommendation or deficiency.	Reporters and Type managers or Issue manager.
Recommendations	It defines the auditor’s suggested actions to address the issue.	Reporters and Type managers or Issue manager.
Root cause	It identifies in detail why the issue occurred.	Reporters and Type managers or Issue manager.
Remediation	It defines the corrective actions planned or taken to resolve the issue. Includes steps to address the root cause, responsible parties, timelines, and any compensating controls or interim measures.	Type managers or Issue manager.
Management Response	It captures management’s formal response to the issue. Includes acknowledgment, agreement, or disagreement with the finding, rationale, and high-level commitment to remediation.	Type managers or Issue manager.
Review status	It indicates the current stage of audit review and approval.	Type managers or Issue manager.
Resolution	It documents how the issue was ultimately resolved and validated.	Type managers or Issue manager.
Date published	It defines the date when the audit report was published.	Type managers or Issue manager.
Actual remediation date (actual due date)	It indicates the date when the issue was closed.	Type managers or Issue Manager.

3. Select Add.

When an issue is submitted, a unique Issue ID is automatically generated. Issue Manager sends you an email confirming that your issue has been successfully submitted. The newly submitted issue is added to the issue list.

For more information, refer to:

• Editing an issue

• Working with actions

• Working with issues