Approving or Rejecting a Change Request
Once a Request has been created, designated Approvers are required to either Approve or Reject the request.
Approver Notification
An email is sent to Approvers to notify them that they have a request requiring action. Included within the email is a link to the specified task.
The Approver must review information contained within the request and determine an appropriate action -either Accept the request for this change or Reject the request.
Accepting the request will move the request to the next level of approval.
Rejecting the request will send the request back to the Originator for review. The Originator can then determine what action should be taken:
- Suspend the request pending more information
- Cancel the request, as it not valid
- Restart the request upon the approval path
If an Approver would like to review all requests assigned to them, they can select the My Request icon from the Global banner. This will display all of their outstanding requests yet to be approved.
Approvers can access a request by using the folder icon to open and view related details. Once inside the request they can determine whether the specified request should be approved or rejected.
Refer to Administrator Role – Suspend or Cancel Request for more information.
