Release notes

Modernized and revamped Third-Party Management

We’ve introduced a modernized experience for the Third Party Manager, designed to improve usability and streamline navigation.

What’s new

• Modern user interface A refreshed, intuitive UI that enhances overall user experience.

• Flexible UI switching Easily toggle between the classic and new interface using the Switch to new UI option.

Note

• Switch between the legacy and new UI at any time.

• The classic experience remains available during this transition period.

Learn more

Fixed incorrect Key Personnel display in case Assigned to a third party profile related to a questionnaire sent for response, due diligence investigation, or other action. folders

An issue that caused Key Personnel, Attachments, and Case Notes from previously accessed cases to appear in case folders has been fixed. Case folders now display only the information associated with the case you are viewing.

Fixed third-party profile creation API Application Programming Interface (API) is the developer interface for the platform. Use the API to develop your own applications. error

The third-party profile creation API now correctly validates profile creation responses and returns clear, informative error messages. You can quickly identify and resolve integration issues as a result of this fix.

Fixed inability to take ownership in workflow A series of tasks generated based on an event or form submission.

Resolved an issue that prevented the Take Ownership action from being available for certain workflow tasks after confirming all forms reviewed. A permanent fix has been applied to ensure this issue does not recur. You can now take ownership of workflow items and complete ownership transitions without interruption.

Fixed text color display issue in the preview form A form is a questionnaire to gather information.

Text in the Form Builder preview no longer appears in blue or behaves as a hyperlink, it now displays correctly. This fix applies only to the Form Builder preview. Live forms and all other platform functionality are unaffected.

Improved form reliability, user experience, and data consistency, with initial performance monitoring for Diligent Forms and Workflow

• Form submission fixes Resolved validation issues that incorrectly blocked form submissions across all form types despite valid ownership inputs.

• Guided tour stability Fixed an issue where the product tour restarted repeatedly. Users can now complete the tour without interruptions.

Improved risk scoring consistency by honoring manual country overrides in Form 1.0 and Form 2.0

Resolved an issue where form processing overwrote manually set country risk overrides in Third-Party Manager, reverting risk ratings to their default values.

This update ensures:

• Form processing consistently respects manual country risk overrides, keeping risk ratings stable.

• Users no longer need to re-apply overrides after form updates.

Corrected inaccurate review status Third-party Status used for searching, for example, Active or Inactive. Approval Status is a subset of the Status. See Approval Status. Case Status used for searching, for example, Only Open Cases or Only Closed Cases. display in 3P Monitor

We have fixed an issue where the 3P Monitor displayed the Review Completed status even when screening hits remained unreviewed.

This fix ensures:

• The monitor only shows the Review Completed status when all screening hits have been reviewed.

• Accurate status indicators keep compliance review workflows on track.

Improved email invitation reliability by fixing carbon copy (Cc) recipient formatting and enhancing timeout handling in the SendInvitation API.

This fix ensures:

• The API handles null reference errors, keeping form sending workflows stable.

• The API manages timeout exceptions within expected thresholds, ensuring requests complete successfully.

• Form invitations are delivered consistently across all form types and recipient configurations, keeping Third-Party Manager and compliance workflows uninterrupted.

Fixed an issue where activation emails for new accounts in EU client environments directed recipients to the US sign-in URL instead of the correct EU sign-in URL.

This fix ensures:

• EU environment email templates include the correct EU sign-in URL.

• The system configures email templates and directs new accounts to the appropriate regional environment during setup, ensuring a consistent experience across US and EU environments.

Introduced a dedicated API endpoint and enhanced documentation to support cross‑endpoint data mapping and integration.

This enhancement includes:

• Practical examples and step-by-step usage instructions to support consistent and reliable integration.

• Updated documentation with step-by-step mapping guidance and field A field is a way to input information, often a question. relationship explanations.

• Direct download Select Download in the upper-right corner of the API list page to get the PDF.

Improved AI Due Diligence report for better analysis of data

We’ve updated the AI-generated due diligence report template to streamline the narrative, emphasize key risk events, and clarify how AI output should be used alongside analyst-led due diligence.

What has changed

• Clearer AI positioning and disclaimer text Explicitly states that the report is generated using Diligent’s AI-powered analysis to display potential risks quickly and efficiently, and that AI output may contain errors or omissions.

• Replaced Risk summary and Risk highlights with List hits and Events views The older report contained a long-form Risk summary and Risk highlights section with dense, paragraph-style AI narrative grouped under each risk category. The new report replaces this with:

  • A List hits page that concisely shows which sanctions, watchlist, and regulatory lists the entity appears.

  • An Events page that presents key issues as a timeline of discrete events, with date, category chip, headline, and short description.

• Current adverse media and watchlist coverage The revised appendix retains the key information while presenting a more streamlined, well-structured, and clearly organized selection of recent adverse media articles, with a sharper focus on current operational and regulatory risks.

• Minor layout and metadata refinements The updated header section continues to show subject, date, region, country, profile ID, and risk rating The risk assessment history which changes over time based on the risk model assigned and other factors. Details include how the relationship is categorized, the services provided, the country risk, due diligence questionnaire responses, and custom fields., and now also displays Highest Risk Country – Associated more explicitly. The timestamp of the report has been updated from 01:00 PM UTC to 01:10 PM UTC.

Learn more

The validation logic for the Description field has been updated to allow empty values when editing Case Reject/Close codes, eliminating unnecessary errors. Previously, the system displayed a validation message stating Only alphanumeric characters, spaces, underscores, and hyphens are allowed when the field was left blank, preventing users from saving changes without entering a description.

View the changes by navigating to Settings > Content Control > Fields/Lists > Case Reject/Close Codes > Description field.

AI-powered third-party risk evaluation

A new AI-driven feature that streamlines third-party evaluations by consolidating insights into a single, easy-to-read report. Benefit from faster, more reliable assessments, enhanced risk visibility, and comprehensive information without switching between modules.

Learn more

Integration of 2025 Transparency International CPI Corruption Perceptions Index which ranks countries by perceived levels of public sector corruption. The CPI generally defines corruption as an abuse of entrusted power for private gain. Scores

TPM now includes the 2025 Corruption Perceptions Index (CPI) scores from Transparency International, ensuring your risk assessments align with current global benchmarks.

UK Sanctions data source transitions to UK Sanctions List (UKSL)

The OFSI Consolidated List retires after 28 January 2026. In line with this update, the 3PM application now uses the UK Sanctions List (UKSL) as the single authoritative source for UK sanctions data 13 February 2026.

What’s new?

UK sanctions records will receive new internal IDs with the prefix 1116, replacing the legacy OFSI-related internal IDs with the prefix 1016. This change affects internal identifiers only. The sanctions status and regulatory meaning remain unchanged.

Historical records may display updated wording, formatting, or additional descriptive information due to updates from the relevant authority. To avoid any operational impact, new screening hits will not be generated where changes are limited to formatting or enhanced descriptions only.

Get email notifications for your GDC Global Database Check screens over 1,500 lists for sanctions, embargoes, watchlists, court lists, and politically exposed persons. When a third party is entered, it is immediately screened. Re-screening frequency can be scheduled. hits

Receive email notifications automatically whenever new GDC hits appear, reducing the chance of missing important sanctions or watchlist matches. This ensures you stay informed of critical GDC results without relying on manual daily checks.

Learn more

Issues identified in the AI Report PDFs generated in 3PM have been addressed as follows:

• 3PM The system handles non-standard dash characters to ensure third-party names render correctly.

• RID The 3PM migration to the new RID AI DD endpoint resolves issues such as the report date mismatch. The new endpoint ensures consistent UTC date handling and updated report generation logic.

  Previously, the AI Report PDFs had the following problems:

  • Report date mismatch with two different dates being displayed.

  • Non-standard dash characters rendering incorrectly in third-party names.

  • Inconsistent Diligent logo sizing across pages.

  • Certain special characters not displaying correctly in the PDF.

The DDQ processing flow has been updated to handle key personnel more reliably:

• When key personnel is required and provided, the details are automatically created, linked to the relevant profile, and included in 3P Monitor screening upon DDQ submission.

• When key personnel is required but missing, the DDQ does not complete backend processing and remains in a Not Processed state until the required details are added.

• When key personnel is not required, the DDQ completes with no impact to processing or screening.

This resolves an issue where key personnel submitted through the DDQ did not appear in the profile’s Connections tab or in 3P Monitor screening.

A new IsKPMandatory flag has been implemented for DDQ ingestion based on defined business rules and is enforced consistently throughout the DDQ workflow

• When Key Personnel (KP) is mandatory, the system validates KP details before DDQ submission.

• When KP is not mandatory, the system processes DDQ submissions without KP details.

The DDQ submissions now align with KP requirements, preventing incomplete or invalid submissions. This fix resolves an issue in which KP requirements were applied inconsistently, previously allowing submissions to proceed without required KP details or triggering unnecessary validation when KP was not required.

Workflow execution ensures all required data is available before conditions are evaluated. This prevents workflows from being skipped and includes additional logging to improve monitoring and troubleshooting. After deployment, workflows for impacted third-party (3P) profiles will be re-triggered. Previously, workflows were skipped because required data was missing at the time of evaluation.

Improved GDC search results with fewer false positives

Get more accurate and relevant Global Data Checks (GDC) results with an upgraded search engine. You may notice fewer false positives and improved search performance.

Learn more

The system now includes all hits with a Changed status in the Needs review count, ensuring none are missed. Previously, the system didn’t include these Changed hits in the Needs review total.

The Description field is now available in the Attachment section of Form 2.0. This field was previously missing.

In Forms 2.0, you can use special characters in custom list items and 3P custom fields for dropdowns, checklists, or radio buttons. Allowed characters include: <, >, &, ', ", %, #, @, $, *, /, |, [ ], { }, ( ), !, ?, ~, €, £, ¥, ₹, and ₽, when creating dropdowns, checklists, or radio buttons.

3PM system upgrade completion

The 3PM platform is now running on MySQL 8.0, improving security, performance, and stability. The upgrade was completed during the scheduled EU maintenance window on October 25, 2025, with minimal client impact. No interface or feature changes were made, but you can expect stronger data protection.

The Needs True Mediation count on the dashboard now correctly aligns with the 3P Monitor. Previously, the dashboard showed six hits for a specific profile, while the 3P Monitor displayed zero true matches due to a miscounting issue. This has been resolved through a code fix.

The Key Personnel Report under the Analytics tab is now accessible. A recent code fix ensures the report generates correctly and no longer appears blank, allowing you to view and download key personnel information.

A recent code fix ensures that the status for undetermined GDC counts now correctly displays as Changed or Unchanged, clearly indicating whether re-adjudication is required. This fix resolves a previous issue where the status appeared blank when undetermined counts were based on a combination of undetermined hits and status changes, making the need for re-adjudication unclear.

The Accept button in the emails for completed investigations now functions as expected.

Bulk selection of Global Database Check (GDC) and Media Monitor (MM) screening hits during adjudication now loads significantly faster. 499 records load in about six seconds instead of the previous five-six minutes.

View Indirect Sanction lists from the Screening results

The Ownership & Affiliation Network (OFAC) and EU files are now automatically merged into a single Indirect Sanctions List within the 3PM application, offering unified access to affiliation data for more efficient and comprehensive sanctions screening. To get started with this feature:

1. Set up Enable the Indirect Sanctions option in the GDC filters.
   Learn more

2. Review Access the results under the GDC Hits tab in the Third Party Management section.
   Learn more

Fixed an issue for the Support > Case Operations > Case Update utility to correctly support batch deletion of cases based on valid rejection reasons, as part of the Case Closer functionality. This ensures proper updates to both case status and case stage.

The key fixes include:

• rejectReason values provided through .CSV files were not updating the caseStage as expected.

• The utility now correctly validates rejectReason values against clientDB.rejectCaseCode.

• Based on the returnStatus linked to the rejectCaseCode:

  • If returnStatus is deleted, the case stage is updated to DELETED.

  • If returnStatus is rejected, the case stage is updated to REJECTED.

  • If returnStatus is closed, the case status is updated to Closed.

Enhanced adverse media monitoring

Take control of your third-party media monitoring with upgraded capabilities for faster, more accurate insights.

• Monitor daily with flexible scheduling View real-time alerts when Risk Intelligence Data (RID) publishes new adverse media content based on a schedule that fits your needs.

• Apply advanced filters Customize your monitoring with precision filters by third-party type, risk category, tier, keywords, and country.

• Set custom relevance thresholds Define your minimum relevance score to focus only on the results that meet your requirements.

• Track results by date Identify newly surfaced articles with Date Added tag for improved tracking.

• Retain or replace undetermined results Choose whether to keep or replace undetermined results after each scheduled run which aligns with your workflow.

Learn more

Fixed an issue where automated workflows were skipped and failed to update statuses from Pending to Approved. Audit logs were implemented to identify the root cause of the underlying API failure, enabling an accurate and permanent fix.

Fixed an issue where the yellow permissions key associated with the Admin SSO role was not functioning as expected for a specific client. The admin role was fixed for that particular client.

Fixed an issue where workflows failed due to the permanent deletion of a triggered snippet A predefined task or group of tasks that can be inserted into a workflow or workflow definition. Snippets are created and managed similiar to how workflow definitions are created and managed., causing an API error. The system has been updated to handle such scenarios to ensure workflows continue to run without failure when a snippet has been removed.

Users can now select or clear the Select All button without errors, improving flexibility when creating a new 3P profile. Previously, users had to manually clear each 3P custom field individually. This issue has been fixed to streamline the profile creation process.

The fix deployed on July 24 resolved an issue where case details were not appearing in the Connections tab. Additionally, a new support utility, Extract 3P Persons from Cases, is now available to restore links for existing cases that missed the update. The utility has also been updated to work accurately.

The existing Cron job has been enhanced with the following improvements:

• Processing of the oldest records first for better data handling.

• Limiting the processing to a maximum of 5000 records per run, ensuring more efficient performance and avoiding overloading.

Introducing AI Opt-In feature

You can now give explicit consent to use AI-powered features directly within Diligent’s 3PM platform through a streamlined, secure, and hassle-free way. The interface is responsive and accessible, designed with built-in validation and retry support to ensure a smooth process. An intuitive, audit-ready, and fully compliant with global privacy standards, eliminates the need for extra forms or delays. This feature helps in:

• Clarity and control Step-by-step guidance to review legal terms and provide informed consent through a transparent process.

• Security and privacy All actions are securely logged, with encrypted data storage and other applicable regulations.

To provide consent:

Ensure you review and accept the terms and conditions. Within 24 hours, the support team activates the AI services.

For all users

1. Go to Settings > AI Opt-In.

2. Review the Terms and Conditions.

3. Check the consent box and then select Accept Terms and Conditions.
   Post completion, the AI Opt-In tab no longer appears.

For admins

1. Navigate to Settings > AI Services.

2. Review the AI services and enable those that align with your requirements: AI Media Monitor Article Summarization, AI Virtual Assistance, and AI Due Diligence Report.

Improved error message

Fixed an issue where entering an incorrect password for an existing account triggered the misleading message: No User Data Present with this Login ID. The message has been updated to a clearer and more helpful version: Incorrect User ID or Password. Please check your credentials and try again. This version offers better guidance during login attempts.

Third-Party supports alphanumeric characters

The FAX and phone fields on the Third-Party Profile now allow the entry of alphanumeric characters, restoring their previous flexibility. This positive update follows an earlier security fix that had restricted these fields to numeric input only.

Easily download spreadsheet with enhanced column support

The system has been updated to use the .XLSX format, which supports up to 16,384 columns. This improvement removes the previous limitation of 256 columns and ensures that all users can now successfully download the Upload Third-party Profile Spreadsheet from the Support tab, even when the maximum number of custom fields is used.

Temporary API update for Trident Energy State display

To ensure smooth operations during the transition, the API has been updated to display only the state name for Trident Energy. This temporary change accommodates recent updates to the state code following the ISO release and will remain in place until Trident Energy's setup is fully completed in the SAP system.

Corrected stage status display for improved accuracy

The stage status now correctly reflects the actual case status, ensuring it only shows Needs Review when a review is genuinely required. This fix resolves the earlier issue where the status was incorrectly displayed, improving clarity and user confidence in the system.

Improved error messaging for Workflow status

Fixed an issue to ensure error messages with timestamps are now shown only for uncompleted workflows, aligning with client feedback for clearer system log tracing. Previously, these messages were incorrectly appearing for completed workflows. The issue has been resolved, and the date format has also been corrected for consistency and clarity.

Resolved: Report generation issue due to incorrect column reference

The issue with report generation has been resolved. Reports that include the Case State / Province field now run without errors. The fix involved updating the query to reference the correct column, caseCountry, in the Cases table. The error was caused by a reference to a non-existent column named country. No changes to the database schema were required.

Multi-Risk Model Created for different third-party types and categories within the type to apply separate evaluation criteria to diverse types of third parties. Four factors make up a risk model: country, type and category, DDQ questions, and third-party custom field questions. Workflow Enhancement

Fixed an issue where workflows and snippets were not triggered based on the primary risk rating. The system now accurately detects the primary risk rating and initiates the correct workflow and snippet as per the configured rules.

State Field Update on Live Forms

Fixed an issue where form participants couldn’t select None in the State field for countries without defined states. The form now correctly displays None in these cases, ensuring consistency with the Third-Party Manager screen.

Enhanced adverse media screening and search results with AI Investigator

AI Investigator now delivers more comprehensive and intuitive search results by consolidating data from watchlists, Politically Exposed Persons (PEPs), and adverse media sources, presented in a streamlined format similar to Diligent’s Global Database Check (GDC).

• Two new dedicated tabs have been added: Adverse media results and GDC results.

• The GDC results tab is further organized into Watchlist Results and PEP Politically Exposed Person with a prominent function that could be abused for laundering illicit funds, corruption, or bribery. Results, offering users clearer categorization and improved insight into potential risks.

Learn more

 Early Adopter

Mar 26, 2025

The enhanced AI-powered virtual assistant focuses on reducing response turnaround time and improving the quality and structure of responses for both existing and newly introduced prompts. Additionally, collects feedback on assistant responses, focusing on open prompts to assess response quality.

Learn more

 Early Adopter

Generated using Risk Intelligence Data (RID), the report automatically creates a case folder. You can convert it into an analyst-led investigation to streamline your workflow and ensure accuracy. This enhancement ensures human review of AI-generated content through the Due Diligence feature before making business decisions.

Learn more

 Early Adopter

New AI-powered due diligence reports consolidate key risk data from global sanctions watchlists, Politically Exposed Persons (PEPs) databases, and adverse media sources to provide a holistic view of third-party risk.

Learn more

 Early Adopter

The new, modernized layout feature offers a user-friendly interface, refined filters, and seamless AI compatibility. This feature provides enhanced functionality and a consistent experience, without changes to your adjudication and remediation flows.

This feature is applicable only for the EAP customers who have AI MM summarization enabled.

Learn more

 Early Adopter

The new AI Virtual Assistant feature allows you to access comprehensive information about a specific third-party profile. It can generate relevant case details, and associated risk insights, streamlining your research and decision-making process. This feature helps enhance efficiency and ensure informed evaluations.

Learn more

 Early Adopter

Sep 6, 2024

The AI-powered article summarization feature transforms lengthy articles into concise (200–250 word) summaries, highlighting negative sentiments and derogatory themes identified in adverse media monitoring results. These insights help you review cases faster and make confident, well-informed decisions.

Learn more

You can use multiple risk models to associate more than one risk model with a third-party type and category. This allows you to view different risks associated with a third party based on specific relationships with a client.

Learn more

The Bring Your Own License (BYOL) feature allows you to use your own license for UBO data.

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You can view UBO data version history and compare changes between versions.

Learn more

When an enhanced risk assessment feature is activated, the risk assessment searches submitted DDQs for the most recent one containing a DBI model. The overall risk assessment then uses the highest-risk country indicated in the DBI model.

Learn more

Apr 4, 2024

You can use the single trusted source of UBO data provided by Dun & Bradstreet for search and extraction of third-party data.

Learn more

Feb 22, 2024

20240212.5

Feb 22, 2024

20240212.5

Feb 22, 2024

20240212.5

Feb 12, 2024

v2024.5.0

Fixed an issue to that now Third-Party Manager captures the response submitted in the intake form for critical and mandatory questions.

Feb 12, 2024

v2024.5.0

Feb 12, 2024

v2024.5.0

Feb 1, 2024

v2024.3.1

Jan 24, 2024

v2024.3.0

Jan 24, 2024

v2024.3.0

Jan 24, 2024

v2024.3.0

Jan 24, 2024

v2024.3.0

Jan 18, 2024

v20240111.4

In the Case Summary tab, the tab is renamed as CASE REJECT/CLOSED DETAILS from CASE REJECTION DETAILS.

Learn more

The following email form templates were updated.

• Initial Prospective Partner Questionnaire
• Partner Compliance Certification
• Anti-Bribery & Corruption Training for Third Parties

Dec 15, 2023

v2023.49.0

v20231207.0

v20231207.0

Dec 7, 2023

v2023.48.0

The engagements feature has been expanded to include:

• The reporting dashboard shows engagement-related items for review.
• The third-party profile now has an Engagements tab to filter engagements.
• An engagements profile can be merged with another engagement profile under the same third-party profile.

Learn more

Nov 24, 2023

v2023.46.0

Nov 16, 2023

v20231108.5

Nov 2, 2023

v2023.43.0

Nov 2, 2023

v2023.43.0

Nov 2, 2023

v2023.43.0

Nov 1, 2023

v20231101.1

Oct 19, 2023

v2023.41.0

Oct 19, 2023

v2023.41.0

Oct 13, 2023

v2023.40.0

Oct 5, 2023

v2023.39.0

Oct 5, 2023

v2023.39.0

Oct 5, 2023

v2023105.1

Oct 5, 2023

v2023105.1

When fixing a broken link case then a 3P profile, the point of contact, email, and phone numbers populate automatically.

City populates correctly.

Sep 28, 2023

v20230926.2

Sep 28, 2023

v20230926.2

Sep 28, 2023

v20230926.2

Sep 21, 2023

v2023.37.0

3P Engagements accommodate legal entities or business units in your organization that work with the third-party and require different due diligence and risk evaluations. A 3P Profile can have one or more 3P Engagements.

Learn more

Sep 21, 2023

v2023.37.0

Sep 7, 2023

v2023.35.0

Sep 7, 2023

v2023.35.0

Sep 7, 2023

v2023.35.0

Sep 7, 2023

v2023.35.0

Aug 7, 2023

v2023.31.0

Aug 7, 2023

v2023.31.0

Aug 2, 2023

v20230802.1

Aug 2, 2023

v20230802.1

Intake form question responses now display appropriately under Case Management, Case Folder, Questionnaire.

Custom field questions now display appropriately under Third Party Management, Profile Detail, Custom Fields.

Aug 2, 2023

v20230802.1

Case summaries related to country now display as the full country name rather than the code. For example, in Case Management, Case Folder, Company, the Company of Registration displays as India versus IN.

Learn more

Aug 2, 2023

v2023.30.0

The API reference, Rate limitations section in the help has been updated to:

The default for API requests is 600 per hour. A best practice is to not make more than 6 requests per second or a maximum of 6,000 per hour. Avoid making unnecessary requests to the API.

Learn more

Jul 24, 2023

v2023.29.0

Jul 24, 2023

v2023.29.0

Jul 24, 2023

v2023.29.0

Jul 24, 2023

v2023.29.0

Training can be canceled, and an email sent to trainees.

Learn more

Jul 20, 2023

v20230720.1

v2023.27.0

API content is added to the online help.

Learn more

Jun 29, 2023

v20230626.1

Questionnaires must have unique names.

Jun 29, 2023

v20230626.1

Jun 29, 2023

v20230626.1

Jun 29, 2023

v20230626.1

Jun 29, 2023

v20230626.1

If the translation text is not available for the selection, the text for English language is displayed.

Jun 29, 2023

v20230626.1

The languages for an Active or inactive questionnaire version are displayed. Editing a form allows you to add a language.

Jun 29, 2023

v20230626.1

In the Anti-Corruption Compliance Declaration (ACL) text, you can now add three more placeholder Placeholders are variables populated when the output is generated. For example, the [[Company Name]] placeholder may be used in an email notification or questionnaire. values in addition to the existing placeholder value Company Name.

• Third-party name (3P_NAME)
• Point of contact name (POC_NAME)
• Submission date (SUBMIT_DATE)

Jun 28, 2023

v2023.25.0

Jun 28, 2023

v2023.25.0

Identified that renewal forms are only available for external forms not internal forms.

Learn more

Jun 14, 2023

v2023.23.0

Jun 14, 2023

v2023.23.0

Custom Report Builder displays country and state correctly.

Jun 14, 2023

v2023.23.0

Jun 14, 2023

v2023.23.0

Jun 14, 2023

v2023.23.0

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Jun 14, 2023

v20230608.3

Added a new topic for end users.

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Jun 14, 2023

v20230608.3

The online Help Analytics topics have been expanded.

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Jun 7, 2023

v2023.22.0

May 31, 2023

v2023.21.0

You can update Case Reject Codes.

Learn more

May 31, 2023

v2023.21.0

May 31, 2023

v2023.21.0

May 17, 2023

v2023.19.0

 Fixed

May 17, 2023

v2023.19.0

May 3, 2023

v2023.16.1